Shipping policy

Shipping & Returns

SHIPPING AND RETURNS

All orders shipping to an address in Canada are shipped in accordance to Canada Post prices; shipping for international orders will vary by country. Free shipping is granted to Canadian customers once your basket reaches $79.99 and American customers at $99.99. A free shipping discount is not valid on previous purchases or with any other promotion or discount. After your order has been placed, you can expect it to ship within 7 - 10 business days. Once your order has shipped and depending on your shipping preference, you will receive a confirmation email and may receive a tracking number via email.

DO YOU ACCEPT RETURNS?

At this time, we cannot accept returns, however we will always strive to ensure the satisfaction of our beloved customers. If you have received a damaged or incorrect item, we will happily refund or replace the item as quickly as possible. If you have an issue, please contact us for help. If your package was damaged in shipment by the carrier, please keep all of the original packaging and broken products and notify us immediately.

WHERE ARE MY CANDLES COMING FROM?

All candles are hand poured and shipped from Vaughan, ON, Canada and are made with eco-friendly and toxic free cotton. wicks. More information on the wicks can be found here:http://makeitlast.se/2017/10/28/the-ultimate-guide-to-eco-friendly-and-toxic-free-candles/